U.S. Bank

Saint Paul, MN, 55145, USA

Title:
Operations Manager 2 (Direct Bank Manager) Location:
Minnesota-Saint Paul Manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective. This position requires the direct leadership of 12-14 Account Processing Specialists within a high volume processing business unit. This position is highly interactive, requiring the incumbent direct interaction with both the employees under their management as well as other internal and back office partners and peers. Additional responsibilities include evaluating employee performance, coaching and quality assurance for policies including compliance with Regulatory guidelines, specifically pertaining to the Bank Secrecy Act, CIP & KYC requirements. The incumbent will be responsible for the support of branch reporting and monitoring of a branch portfolio reviewing consistently for the mitigation of risk and fraud leading to potential financial losses and impact. The incumbent will assist with the facilitation of new employee training and procedure documentation for all new account application procedures. The schedule for this position is Monday - Friday, 8:
00am - 5:
00pm. Your Career is Here. Basic Qualifications - Bachelor's degree, or equivalent work experience - Three to five years of operations experience in the financial services industry - Two or more years of supervisory/management experience Preferred Skills/Experience - Thorough knowledge of operation functions, systems, policies and procedures for the assigned area - Strong organizational, managerial and project management skills - Well-developed customer relations skills - Excellent interpersonal, verbal and written communication skills - Ability to manage multiple tasks/projects and deadlines simultaneously - Thorough knowledge of banking operations and human resources · Excellent time management skills · Flexibility and Creativity · Excellent organizational skills · Strong presentation skills · PC skills preferred -Excel, Word, PowerPoint · Strong analytical skills for making independent decisions · Excellent leadership skills with the ability to lead by example demonstrating the Service Advantage Values daily.

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