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1002481790 Kirby Parkway, Memphis, Tennessee 38138TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. In the US, We are an Equal Opportunity/Affirmative Action Employer EOE of Minorities/Females/Protected Veterans/Disability. To learn more, Click Here or to request an application accommodation, Click Here TruGreen performs pre-employment testing. Job DescriptionTruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and \"a great place to work!\" Position Overview Directs all sales and operational back-office administration through regional administrative and audit teams to support branch-based residential and commercial sales and services. Oversees the implementation of technology changes/enhancements impacting branch operations. Leads administrative process re-engineering to drive efficiencies and improve performance. Responsibilities Directs regional management teams in the back-office administration of sales and operational processes to support the execution of company strategies. Designs, develops and implements short and long-term goals and business plans aligned with overall company goals. Prepares and manages department budgets, staffing models and associated expenses. Ensures the measurement, monitoring, compliance and optimization of business processes. Re-engineers administrative processes to streamline work, reduce labor expense and ultimately improve customer experience. Oversees the development of business requirements to drive changes and enhancements to technology platforms used by administrative teams. Oversees the design, tracking, analysis and reporting of key performance indicators (KPIs) for management. Supports talent development programs and initiatives to ensure preparedness of management and staff to support the business. Frequently travels to regional administrative centers for meetings and training. Education and Experience Requirements Bachelor's degree and 8-10 years of business operations support experience within a customer service focused organization required. Management experience within a geographically-distributed organization required. Financial and business process management experience required. Valid, permanent driver s license from state of residence and a clean driving record, defined as no DUI-related violations within the past five years and no more than three moving violations within the past three years, are required. Current liability auto insurance required. Knowledge, Skills, and Abilities Knowledge of sales and auditing processes Knowledge of accounting and accounts receivable processes Knowledge of workforce planning and forecasting Knowledge of SG&A budgeting and forecasting Business process management and improvement skills, including documentation and KPI measurement and reporting Leadership and management skills, including performance management and coaching Written and verbal communication skills, including executive presence and presentation development and delivery Conflict management and resolution skills Systemic problem solving and decision making skills Technical knowledge of operating systems and databases Computer skills in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) Organizational and project management skills Quantitative and qualitative analytical skills and attention to detail Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Regularly required to: Sit, stand and walk Use hands and arms to handle, feel or reach Speak and hear Use close vision abilities Occasionally required to: Lift or move up to 25 lbs Stoop, kneel, crouch or crawl The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Noise levelLow to moderate Adverse ConditionsMinimal TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities To learn more copy and paste this URL into your browser: TruGreen performs pre-employment testing. Disclaimer The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.