Director - Call Center Technology (REMOTE)

Job Details:

Visit the ACS webpage | Click here to see Profile   Description Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.     This position is responsible for Technology Leadership for our HCMS Call Centers.     Primary responsibilities:
·         Provide Technology Leadership for our HCMS Call Centers. ·         Perform a client liaison role for technology strategy and thought leadership. ·         In Partnership with our Call Center business teams, maintain our Call Center Technology architectural blueprint and roadmap, and ensure conformity to that blueprint through the course of client engagement. ·         Forecast resource and skill needs proactively across the full technology landscape. ·         Lead Technology Implementation of Siebel for HCMS. ·         Proactively manage incidents, escalations and issues resolution to meet service level commitments. ·         Define and manage strategic, tactical, and operational plans in support of client needs, by committed delivery dates.