ITC Service Group, Inc.

Tampa, FL, 33603, USA

Location:
Tampa , Florida Duration:
Register to view Pay Range:
Register to view Job Description Position Responsibilities * This position is national in scope; candidate must be flexible to support hours of operations. * The Center's hours of operations are currently Monday through Friday, 8 AM to 6 PM EST, however, extended hours may be required including potential weekend support. * Position responsible for providing timely and accurate written communications via "live chat" application to small and medium-sized business customers via company web site. * Responsible for assessing business customers' needs while determining the appropriate products to support their application. * Candidate should be efficient in maneuvering through legacy systems and effective in accessing and utilizing on-line reference tools and applications * Candidate should be able to exercise judgement and discretion within established policies and procedures. * Candidate is responsible for providing Help Desk support to customer inquiries with regard to orders, products and/or technical assistance managing account on-line via company web sites. * Candidate is expected to achieve quality, productivity, revenue (transitioning to a sale) and reliability measurements. Required Skills and Experience * Bachelor's degree or equivalent experience * 2-3 year supporting business customers in a call center environment, or 2-3 years supporting consumer or business customers in an on-line environment * Excellent written (business professional) communications skills * Strong business product knowledge (CentraNet/CustoPAK, HSI, FiOS, Wireless bundles, product bundles, etc.) * Prior experience with West business ordering and billing systems (Cofee, NOCV, SSP) * Excellent and accurate typing skills * Strong analytical skills * Internet navigational knowledge * Strong planning and organizational skills * Leadership skills * Ability to adapt to rapidly changing environment Desired Skills & Experience * Prior experience with East business ordering and billing systems * Prior experience in an e-Commerce environment * Ability to work with cross-functional teams * Ability to work and communicate with international teams * Bi-lingual

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