Shared Service and Outsourcing Director
PricewaterhouseCoopers
, USA
Apply Online Job Description Manage portions/work streams of outsourcing/offshoring (O/O) engagements - Support activities to develop and maintain client relationships - Leverage staff appropriately and contribute to staff development - Contribute to sales through identification of engagement add-on opportunities - Support practice development and intellectual capital development efforts Line of Service Advisory Industry Products & Services Industries Office Atlanta GA; Dallas TX; New York NY; Philadelphia PA; San Francisco CA; Washington DC Years Experience Required 10 plus years Education Required Bachelor's Degree required Job Requirements Ability to work directly with middle to senior management as well as employees throughout client organizations * Ability to use broad business knowledge and specific knowledge of outsourcing/offshoring in helping clients through the O/O lifecycle - analyze, transact, implement, manage/optimize, terminate * Demonstrated project management skills, including working with a diverse team, developing staff, managing project budgets and developing and maintaining strong client relationships * Experience in analyzing performance metrics, risks, and controls * Cost/budget management experience * Strong analytical and creative problem solving capabilities * Proven ability to interpret information gathered, and develop and present (orally and in writing) sound business conclusions * Group facilitation and presentation skills * Moderate to in-depth experience in one or more of the following outsourcing/offshoring specialty areas with working knowledge in the remaining areas:
* O/O front-end analysis - what to outsource/offshore, risk and compliance considerations, process and control reviews, captive sub design, etc. * O/O arrangement definition, vendor/locale selection, due diligence, governance definition, * Contract definition and negotiation, including SLA's, ongoing monitoring, financial structuring, termination considerations, etc * O/O planning and implementation * Direct management of O/O operations (working for O/O or captive sub) * O/O terminations/unwinding bad O/O arrangements * Experience with O/O domains such as IT outsourcing, Business Process Outsourcing (Financial, HR, Core Business Processes within an industry) Directors will have:
* Ability to lead and drive the selling process a * Ability to lead client development efforts * Ability to develop new business, primarily by leveraging client relationships on existing engagements· * Proven ability to successfully manage (day-to-day basis) O/O projects having limited complexity (i.e., delivered on time/budget, meeting or exceeding client expectations) and lead significant work streams within larger, more complex engagement * Ability to design deliverables and proposals that address client needs (incl., scoping work products that meet or exceed client expectations) * Minimum of 10+ years of progressive professional experience evaluating, delivering, and / or managing in a complex O/O environment(s) Willingness to Travel Travel Required 60- 80% Type of Position Full Time Relocation Information No Job Code ADVISORY-SOOS-BS-124416 Apply Online
* O/O front-end analysis - what to outsource/offshore, risk and compliance considerations, process and control reviews, captive sub design, etc. * O/O arrangement definition, vendor/locale selection, due diligence, governance definition, * Contract definition and negotiation, including SLA's, ongoing monitoring, financial structuring, termination considerations, etc * O/O planning and implementation * Direct management of O/O operations (working for O/O or captive sub) * O/O terminations/unwinding bad O/O arrangements * Experience with O/O domains such as IT outsourcing, Business Process Outsourcing (Financial, HR, Core Business Processes within an industry) Directors will have:
* Ability to lead and drive the selling process a * Ability to lead client development efforts * Ability to develop new business, primarily by leveraging client relationships on existing engagements· * Proven ability to successfully manage (day-to-day basis) O/O projects having limited complexity (i.e., delivered on time/budget, meeting or exceeding client expectations) and lead significant work streams within larger, more complex engagement * Ability to design deliverables and proposals that address client needs (incl., scoping work products that meet or exceed client expectations) * Minimum of 10+ years of progressive professional experience evaluating, delivering, and / or managing in a complex O/O environment(s) Willingness to Travel Travel Required 60- 80% Type of Position Full Time Relocation Information No Job Code ADVISORY-SOOS-BS-124416 Apply Online
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