Manager of Administrative Support

Job Details:

Apply Online Job Description Manager of Administrative Support (EA/TA Manager) will manage Executive Assistant (EA) and Team Assistant (TA) resources and facilitate the delivery of high quality administrative support to partners and managers in the markets. EATA Managers will be the local office change agents responsible for successful execution of the EA/TA component of the overall National Administrative organization's continuous improvement strategy. They will manage the deployment and day to day service delivery of an EA/TA Team including staff performance, utilization, cost management and customer satisfaction. Strategic & Technical Orientation:
The EA/TA Manager will contribute to the development and drive the implementation of the strategy for the EA/TA role at the office level. The EA/TA manager will identify and share best practices within the EA/TA network, and identify the need for and develop of EA/TA training in collaboration with other EA/TA managers, Market Admin Leader, the National Administrative Leadership team and L&E. Range of Imact:
Translates the National Administrative strategy of delivering high quality service to partners and managers by understanding their needs and elevating the support provided by a large EA/TA Team of 20-30 EA/TAs in the market enabling the client service teams to focus their activities on providing distinctive service to their clients. Requires strong management skills to build relationships with their EA/TA staff, customers and peers and the ability to influence the required changes in staff and customer behaviors to drive staff utilization and customer satisfaction. Shares best practices across the market and Admin network to contribute to the continuous improvement of the EA/TA function and establishment of a high performance culture in the Administrative organization. Scope of Responsibility:
Manages an EA/TA team of 20-30 direct reports in an office with a population in excess of 300 people or across multiple offices within a market. The EA/TA Manager is responsible for staff performance, coaching and devlopment, deployment, cost management and customer satisfaction. Responsible for the delivery of high quality EA/TA services exceeding the expectations of partners and managers in the office. Quality Service Delivery:
Manage and lead day to day EA/TA service delivery and development Understand the EA needs of the partners, client service staff and IFS staff in the office to provide appropriate level of service Consistent implementation of national EA/TA strategy, initiatives/guidelines in the local market Network Collaboration:
Collaborate with appropriate client service team members to align the right EA/TA resources through the entire engagement process (high-quality and timely) Identify and leverage best practices among EA/TA staff as well as within peer network and National Administrative Leadership Team Actively participate in local market teaming People and Performance Management Change management and behavioral management of EA/TA resources Understand partner and staff needs and preferences to align appropriate EA/TA support Embeds diversity in all activities Identify training gaps and work with peer network, Market Admin Leader, National EA/TA Leader, and L&E to develop training initiative Identify process improvement opportunities in EA/TA's scope of responsibilities and strategize with peers, Market Admin Leader and National EA/TA Leader to determine how to best implement Actively manage resources to support busy seasons and particular needs of partners and staff Drive the performance management and management of development plans to elevate and continously improve customer and client service satisfaction with EA/TA staff. Schedule and deploy EA/TA resources via firm tools (aligning EA/TAs to client teams or projects), including:
vacation, training, sick time, and after hours coverate equally distributing EA/TA work manage work life balance concerns manage ad hoc projects as needed Active role in the coaching and development of EA/TA staff, including:
responsible for preparing periodic feedback on EA/TAs ensure EA/TA staff solicits client service and IFS periodic feedback solicit customer feedback on service delivery and satisfaction of EA/TA assignments serve as a coach to EA/TAs solicit upward feedback from their coachees oidentify skill development needs; research/create training to raise skills/core competencies for EA/TAs and encourage training and development Collaborate and support Market Admin Leader, HR and Sourcing in regards to:
performance issues with EA/TAs sourcing needs identify temporary EA/TA resource needs Market Efficiency:
Oversee productivity for EA/TA resources to ensure consistency with Firm guidelines Assist with local market EA/TA planning and metrics Assist the Market Admin Leader with ad hoc projects Quality Service Delivery:
Proper leverage of shared services resources to drive value in the market Obtain feedback from partners and staff on EA/TA quality and overall service delivery Upgrade of service delivery in the office Network Collaboration:
Foster teaming and collaboration Regular and active participation in office/market meetings and national administrative meetings Regular and active participation in client team meetings and regular interactions with partners to understand their EA needs Knowledge sharing of best practices within and across teams People and Performance Management Ensure appropriate national standards of utilization and productivity are adhered to for EA/TA staff Effective deployment of EA/TA resources based on partner and staff needs, busy seasons and balance of work/life concerns Hiring of quality personnel and motivation and retention of top performers Reduction in overtime in the local office for EA/TA staff Reduction in lost vacation Monitor training needs and ensure training participation for each EA/TA resource Consistent application and delivery of national and local EA/TA initiatives/guidelines in local market:
Performance management Development plans PFF initiation and management Alignment of resources Liaison to local IFS HR and sourcing group Maintence of To0 in coordination with Market Admin Leader Deliver value to customers and clients as measured from feedback from key stakeholders Effective performance management of poor performers Market Efficiency:
Achievement of market goals aligned to the Market Admin Leader, Market Council and National Administrative Leadership Support for local Pulse Survey overall agree % for EA/TAs Line of Service IFS Industry Not Applicable Office McLean VA Years Experience Required 5-8 Education Required Undergraduate Degree (e.g., BA, BS) or equivalent experience. Job Requirements 5 - 8 Years Experience Management of diverse teams Ability to work in team environment, set priorities, manage people and projects efficiently and effectively Ability to work with all levels of staff and leadership Business Acumen:
ability to perceive process and apply business information Consultative Expertise:
diagnostic thinking and problem solving competencies to arrive at win-win solutions Business Development:
capability to properly position and promote EA/TA services Ability to display the highest level of professionalism in all situations Excellent verbal and written communication skills Excellent people management skills Travel Required 0-20% Type of Position Full Time Job Code LAHF-7JLLHP08212009 Apply Online