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Data Analyst - Clinical Advisor

Premier Inc.

Charlotte, NC, 28243, USA

Job ID:
RT20093010-00206 Description:
Job Description:
The purpose of this position is to process hospital data from data receipt to entrance into the ClinicalAdvisor data warehouse error-free and effectively support clients once the data is in the system. This process involves a number of steps that include:
preparing the data for loading into Transform (application used to process data); performing initial reconciliation; importing data into Transform; formatting error report and sending to client; making manual corrections to system; reconciling data for final time; and sending data to the data warehouse. Additionally, this position is accountable for training clients on the use of ClinicalAdvisor and being accessible for client questions/issues regarding the data process, integrity or reports. This position works in collaboration with customers; ClinicalAdvisor Operations including the clinical staff, team leaders and the Solution Center to respond to client issues and questions; and Data Warehouse Services, Data Quality and Development teams to resolve data integrity or application issues; and other Premier stakeholders to ensure issues are resolved and required deliverables are met. This position requires travel to hospitals, typically to perform installations, kickoffs or training classes for clients. Major Accountabilities:
• Client Management • Prepare data for loading into internal application used to process data (Transform); manipulate data files using Data Integrator or Ultra Edit to format into Transform; perform initial reconciliation of data to ensure data imported aligns with hospital’s general ledger; import hospital data into Transform • Analyze clinical and financial data; run and format error reports; send error reports to client • Work closely with ClinicalAdvisor Operations (clinical) team regarding QA issues, mapping hospital charge codes; send inpatient data to clinical staff to perform a resource consumption clinical quality assurance test (QA). • Research client issues and/or financial charges against coded data; analyze data; perform validation and manual audit of data; reconcile data ensuring that patient data ties back to hospital’s financials • Secure approval from the team leader to send data to the data warehouse • Work closely with IT Data Warehouse Services, Development and Data Quality teams to make data corrections; secure alternatives for application errors; or resolve data integrity issues in ClinicalAdvisor • Work with Solution Center team regarding client issues and questions; supporting client questions/issues about data process, integrity or generating or interpreting reports. Refer complex client questions and issues to team leader • Communicate with clients on a regular basis via email and phone calls answering basic client questions regarding data, processing or reporting issue. Provide written communication regarding deadlines, decisions, explanations of issues, etc. • Train clients on the use of ClinicalAdvisor including data issues, applications, how to run and analyze reports, etc. • Participate in kickoff meeting with clients concerning the scope and nature of the implementation process and training on products • Process Management • Prepare documentation and manuals for client kick-off and training meetings • Participate in internal training of new products or releases and participate in training of new hires; update training documentation materials; transfer knowledge to other consultants Education & Experience Required:
• A Bachelor's degree (BS, BA) required. • Healthcare, business, or related discipline • One to two years experience • Practical hospital or healthcare related experience preferred; • experience utilizing analytical and technical abilities is required Knowledge & Skills (COMPETENCIES) Required:
• Detailed understanding of data and processing of data; technical issues and impact on projects Outstanding customer service skills to include:
the ability to relate to others; actively listen to/understand the customer; anticipate customer needs; and provide high-level customer satisfaction • Excellent verbal and written communication skills to include:
facilitating group discussions/presentations; and effectively communicate complex and technical information in a clear, concise manner • Ability to excel in a fast-paced, deadline-oriented, matrix environment • Demonstrate organization and time management skills while balancing multiple tasks with changing priorities; attention to detail and follow through • Self-motivated problem solver with the ability to approach problems and issues in a logical/systemic manner; research issues to the lowest level to secure answers; and resolve issues decisively • Enjoy working/learning in a technical environment; proficient in working with computers and data; ability to quickly learn new concepts and train others • Technical skills to include:
-Microsoft Office (Word, Excel, Access, PowerPoint, etc.) -Microsoft Outlook •Intermediate level of understanding of data; how it is stored and manipulated; and all aspects of the process to understand interdependencies • Intermediate level of comprehending intangible or abstract concepts; the ability to understand and diagnose issues • Basic knowledge of Microsoft Office Suite experience • Basic level of Microsoft Outlook experience • Basic ability to use Clinical Advisor • Intermediate ability to communicate, both verbal and written • Basic level of performance in customer service skills Attention to Detail • Maintains a high level of accuracy in all work • Confirms the detail is correct before distributing • Retains and recalls detail • Audits and reconciles data • Asks for assistance in prioritizing Customer Focus • Seeks internal and external customer’s perspective/wants and needs and escalate appropriately • Acknowledges customer’s needs/expectations • Maintains frequent and consistent contact with customers • Assist with customer training on appropriate applications • Answers calls and seeks appropriate assistance • Views and treats employees, hospitals, and other Premier business partners as key customers Initiative • Requests data from clients proactively • Processes data proactively upon receipt • Obtains job knowledge with or without formal training • Assists with problem resolution Listening • Practices on a regular basis clarifying and confirming • Suspends judgment • Reads non-verbal messages accurately Communication • Participates in team meetings • Reviews e-mails with more experienced colleagues so that it consists of the “right’ information and that is clear and concise • Seeks direction re. appropriate audience to disseminate information (ie, internal/external cc’s) • Seeks assistance with “bad news” messages with diplomacy and tact • Uses multiple sources of media to communicate Teamwork/Collaboration • Works across functions to assist others and to get the job done • Takes a collaborative approach to problem solving • Values other’s expertise and utilizes them to get the job done Grade:
10 Requirements:
Education Bachelors Job Type Permanent Location Charlotte

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