Kindred Healthcare

Fitchburg, MA, 01420, USA

At Kindred Healthcare, our mission is to promote healing, provide hope, preserve dignity and produce value for each patient, resident, family member, customer, employee and shareholder we serve. Kindred Healthcare, Inc. (NYSE:
KND) is a healthcare services company, based in Louisville, Kentucky, with annual revenues of over $4 billion. At March 31, 2008, Kindred through its subsidiaries provided healthcare services in 646 locations in 40 states. Kindred's 52,900 employees are committed to providing high quality patient care and outstanding customer service to become the most trusted and respected provider of healthcare services in every community we serve. For more information, go to www.kindredhealthcare.com. An Equal Opportunity Employer. Drug Free Workplace. Identifies, manages and develops lead sources for multiple Kindred nursing centers within an assigned market. Conducts on-site clinical assessments of potential patients and determines appropriateness for admissions. Facilitates all aspects of a smooth transfer/admission process.  Be the first point-of-contact for families, discharge planners and other new resident referral sources. Answer their questions, and give tours of the facility. You'll work with Sales and Marketing, engage in public speaking opportunities, and be involved in the community to make sure people are aware of the excellence in health care that Kindred offers. Responsibilities:
Respond to inquiries from hospital discharge planners, families and other referral sources; manage admissions process and occupancy levels Maintain database of medical contacts and community resources Make sales calls to medical, insurance, legal and financial professionals as well as special interest groups, hospital discharge planners and other community contacts Alert department heads of projected changes:
i.e. admissions, bed changes and discharges Ensure appropriate admissions paperwork, referral sources and other admissions data are entered into the automated referral system Coordinate the development and implementation of sales and marketing plans, chair marketing team meetings, monitor budgets, track results Maintain working knowledge of Medicare/Medicaid and assist with managed care referral process Keep all resident information confidential Develop special events and presentations aimed at community education, representing the facility as the expert on skilled nursing, specialty programs and rehabilitation care Monitor and evaluate customer satisfaction Must have knowledge of reimbursement programs, be able to operate a PC, have effective communication, organization and prioritization skills, and be skilled at public speaking. Work flexible hours, have an Associate and/or Bachelor's degree in Business/Communications and one year of experience in sales/marketing or customer service. A background in community involvement is preferred. Customer services, sales and/or marketing experience preferred. Experience in either an administrative or consultant role, or involvement in a survey process. A minimum of three years clinical experience, of which two years were in a long-term care environment. Valid drivers license. Valid CPR certification where required. Graduate of an accredited school of nursing or therapy. BS degree preferred.

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